FAQs

Once your order ships, you'll get a confirmation email with your order details and a link to your tracking page.

Tracking info can take a little time to update after your order is placed. If you don't see movement right away, check back in a couple of days.

Once your order is placed, it heads straight to our fulfillment warehouse. That means we're not able to change or cancel it after it's been received. If your order has already shipped, check our return policy for next steps.

To apply a promo or discount code:

• Proceed to checkout and enter your code in the Discount code or gift card field.

• Click 'Apply' to see your new total before finalizing your order.

• Only one code can be used per order.

Having trouble with a discount code at checkout? Here's what to check: 

• Email address: Some codes are tied to the email address you received them at. Try using that same email at checkout. 

• Validity: Codes have expiration dates. Double check where you got the code to confirm it's still active. 

• Sale items: Discount codes typically don't apply to items already on sale. Save the code for your next order instead. 

• Accuracy: Codes are case-sensitive, so enter it exactly as written. 

• Characters: Watch for a zero (0) versus the letter O. Easy to mix up. 

Still stuck? Contact us. One thing to know: we can't apply a discount to an order that's already been placed.

Matchless Candle® doesn't offer price matching, before or after purchase, and we can't issue a partial refund on an order that's already shipped. 

Other retailers may sell Matchless Candle® products at different prices. We ask our partners to follow our MSRP, but each retailer sets its own pricing, and we can't control or monitor how it compares to matchlesscandle.com. 

All prices, discounts, and promotions are confirmed at checkout. New pricing or promotions don't apply to past purchases and can't be combined with them. Discount codes can't be combined with Clearance or Sale pricing. 

This policy may be updated at any time.

Processing times vary. 

Check the Delivery Time details below for a better idea of when your order will arrive. Double check your address before placing your order, and skip PO boxes. We're not able to cover non-delivery caused by an incorrect address. 

If an order is returned to us due to an address error, we'll refund the order minus the original shipping fee. 

We currently ship within the U.S. only. Alaska and Hawaii are available through Standard shipping.

High order volumes, weather, and other factors outside our control can occasionally delay delivery. Keep that in mind before placing your order.

We offer free shipping for orders over $75 within the contiguous United States (does not include US territories).

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you need additional assistance, please email our team.

Here's how returns work. 

Timeframe: Eligible items purchased on matchlesscandle.com can be returned within 30 days of delivery, based on tracking details. Original shipping fees aren't refunded. 

Condition: Items need to be unused and in original packaging, packed well enough to avoid damage in transit. Include your packing slip or order number with the return. 

Handling fee: If you purchased the free returns option with your order, then returns are free for you. If you did not purchase this option at checkout, then a $9.99 return handling fee is deducted from your refund. 

Refund: Once your return is received and approved, we'll refund your original payment method and send a confirmation email. Refunds take 5 to 7 business days to process. 

Ready to start? Visit https://returns.matchlesscandle.com/

Head to https://returns.matchlesscandle.com/ to start your return. You'll need your order number and either the zip code or email used at checkout. 

From there, select the items you're returning and print your label. Keep in mind, a $9.99 handling fee is deducted from your refund IF you did not purchase our free returns option at checkout. 

Order through Facebook, Instagram, or TikTok Shop instead of matchlesscandle.com? Those orders don't run through this portal. Contact us directly and we'll help.

Once your return has been received and processed, you will be notified via email when the refund has been issued. 

Processing can take up to 5 business days, specially during busy shopping seasons or sale periods.

First, remove the plastic tab from your remote. It's there to prevent battery contact during shipping. 

Your candle needs to be in the ON position for the remote to work. It won't respond if your candle is set to OFF or TIMER. For best results, stay within 9 feet of your candle when using the remote.

In most cases, yes. One Matchless Candle remote works across multiple candles. Candles with darker wax finishes, like black, may not always respond.

Run times are tested using Duracell® batteries. That's your best benchmark for what to expect. 

For the best experience, go with premium alkaline batteries from a trusted brand. Lower-quality batteries can mean shorter run times than expected. Using the timer setting also helps your batteries last, since your candle only runs for a set stretch each day instead of nonstop. 

Here's a breakdown of expected days based on stated runtime.

Yes, rechargeable batteries work with Matchless candles. 

Our designs support a voltage range of 1V to 3.3V, and rechargeable batteries within that range and sized for your battery compartment will work well. If the voltage goes above 3.3V, you may notice a brighter glow. As the voltage drops, it'll return to normal. Voltage above 4.3V can damage internal components. 

For the best performance, we recommend high-quality rechargeable batteries within these specifications.

A little regular care keeps your candle looking its best. Turn it off and remove the batteries first. 

Dust the surface with a soft, dry cloth. Use a soft brush around the wick, and go gently to avoid any damage. 

For wax-finish pillars, avoid pressing hard on the Melt Pool Effect finish. For stubborn marks, wipe down with a soft, damp cloth. Skip harsh chemicals or abrasive materials.

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